FAQ

Product related questions

The shell biscuit includes almond flour, sugar, egg whites and food coloring. The main ingredients for the filling are chocolate, confectionary sugar, dairy (heavy cream/butter), jam and other diverse materials according to different tastes. Please refer to the flavors listing page for each flavor full ingredient descriptions.

Macarons need to be store in refrigerator for up to a week or in a freezer for up to a month (if kept wrapped in plastic film or in a box) after delivery. You might also freeze them upon arrival for up to 4 weeks.

The best tasting period is 7 days after delivery or purshase. Flavours are at their best when the macarons are kept at the bottom of the fridge (+4°C/ +6°C) and brought back to room temperature 30 minutes (40 to 60 minutes if frozen) before serving. The shell is firm and crispy, the filling is soft and smooth. We do not recommended to keep your macarons at room temperature for more than 4 hours. Recommended beverages : unsweetened tea, black coffee, and champagne!

No. Macarons are all made with dairy, white egg, and some flavors contain gelatin. Please refer to the flavors listing page for full ingredients descriptions.

Yes No flour is added to the shell. Our fillings are all homemade recipies, and do not contain gluten based ingredients.

All macarons are made with almond flour. About our other products, please be advised that they might have been in contact with nuts. If you have a nut allergy we do not suggest eating our macarons or other products. Most of our macarons also contain dairy. Some of our macaron contain gelatine. If you have any other allergy questions please Contact Us.

Shopping related questions

You can place orders through the online shopping page of this website ; or buy directly in our stores.

> Online shop

>Physical Stores

Habibi macaron Eslite Xinyi Store B2
Address: 110, Taipei City, Xinyi District, Songgao Rd, 11號B2
Phone: 02 8789 3388#1946
Opening hours:
Sunday to Thursday: 11am - 10pm
Friday to Saturday: 11am - 11pm

Habibi macaron Mitsukoshi Nanxi B2
Address: No. 12號, Nanjing W Rd, Zhongshan District, Taipei City, 104
Phone: 02 2568 1088
Opening hours:
Sunday to Thursday: 11am - 9.30pm
Friday to Saturday: 11am - 10pm

ECPay Secure Online Payments : Credit card & ATM transfer

Feel free to contact us using online contact form, email or phone for any inquiry about ordering process, events or bulk orders. Our team will be glad to assist you.

Yes, of course.

The sooner day is +4 to payment date.
We do not deliver on Sunday and Monday.
Please complete the payment within 24 hours so that your order can be shipped on time.

You can cancel your order for no cost, only if it has not yet been processed and shipped from our bakery. In such cases, we will immediately process the refund and you will see it reflected in the next 3-5 business days.
To cancel your order, please process through your member account, orders managment. You will receive an notification that confirm the status of your order.

Due to the nature of our products, all orders are final and we do not accept returns. The same policy applies to all items on sale in our merchandise section. However, if you are unsatisfied with your purchase for any reason, please do not hesitate to contact us at 035692220 or [email protected] We would be happy to assist in resolving the situation.

No, we currently do no offer this service.

The products sold at the store will mainly be based on each store daily inventory, thus, macarons flavors and promotions might be differents for each stores and online shop.

Shipping related questions

We work hand-in-hand with Taiwan Pelican Express.
Goods are shipped frozen to ensure the freshness of the macaron.
This shipping carrier is able to deliver to our clients within 24h or 48 hours after shippment.

We provide home delivery services across the mainland of Taiwan. We do not deliver Taiwan outlying islands

Shipping cost is NT160 per order.

Free shipping on orders over NT900.

Tuesday to Saturday.
We do not deliver on Sunday and Monday.

Because our carrier cannot ganranty freshness of the goods, we do not deliver Taiwan outlying islands.

For best results, please refrigerate your Habibi products upon arrival.
Macarons need to be store in refrigerator for up to a week or in a freezer for up to a month (if kept wrapped in plastic film or in a box)
You might also freeze them upon arrival for up to 4 weeks.

Please check online tracking system. You can find tracking number and the link to online platform on the shipping notification email after your goods has been shipped.

(All notification emails are send to your member personal info email address or to the email address you wrote down when you placed the order)

Please note, HABIBI Macarons does not take responsibility for delays in shipping and late deliveries. If you had a bad experience with your order because of a delay, please contact us at 035692220 or [email protected] and we will be happy to help in resolving the situation.

Although we have no control over how shipping couriers handle the shipping process, for damage claims, please submit photographs of the external shipping box as well as the damaged product to [email protected] along with your order number.

Yes. You can change your shipping info until 4 days prior to original shipment date. Please use online form to inform us (we won't take in concideration messages on Facebook, Instagram or direct email)

Membership related questions

With Habibi, every purschase on our online shop makes you earn points. You can then redeem points into discount vounchers for your next purchase.

buy 1nt$ get 1 point

Points are calculated according to each box price minus discount already applied. For exemple:

12macaron box = 780nt$
discount = -100nt$
total = 680nt$
you will get 680 points

(delivery fee and gifts option cannot add up points)

Connect to you membership account, to rewards points selection.

According to your available points, you can redeem to discounts vouncher.
1000points = 100nt$ discount vouncher to apply on you next purchase.

Please note that discount vouncher are not cumulative.